Fair & Transparent
Refund & Cancellation Policy
At Day Health, we are committed to delivering exceptional multilingual healthcare staffing and language services with a fair and transparent policy.
Cancellations
Staffing Services
Before Assignment: Full refund if cancelled before a professional is assigned.
After Assignment: Cancellation fees may apply to cover administrative and scheduling costs.
Interpretation Services
More than 48 Hours: Full refund
24 to 48 Hours: 50% cancellation fee
Less than 24 Hours: Non-refundable
Translation and IME Services
Before Work Commences: Full refund
After Work Commences: Prorated refund based on completed work
Revisions and Edits
We strive for accuracy and client satisfaction in all our services.
Translation and IME Documentation: Contact us within 7 days of delivery for corrections at no additional cost.
Interpretation Services: Notify us within 24 hours with concerns for review and resolution.
Delivery Delays
We are committed to meeting agreed-upon deadlines.
Staffing and Interpretation: Partial refund or credit may apply if scheduled professional isn't provided within agreed timeframe.
Translation and IME: Partial refund calculated based on delay duration if deadline isn't met.
Quality Assurance
Your satisfaction is our priority.
If you are dissatisfied with the quality of our services, please contact us within 7 days of service delivery. We will review your concerns and, if necessary, provide revisions or a partial refund, depending on the nature of the issue.
How to Request a Refund or Cancellation
To request a refund or cancel a service, please contact our customer support team:
Please include your service details and reason for the request. We will process your request promptly and keep you informed throughout the process.
Note: This policy is subject to change. Please refer to our website for the most current version.
Our Credentials
