Frequently Asked Questions

Day Health is a specialized healthcare services provider offering bilingual and multilingual medical staffing, medical interpretation, medical translation, and IME transcription and translation services to hospitals, clinics, legal professionals, and insurance providers across the United States.

We exclusively focus on multilingual and culturally competent professionals, ensuring that your patients receive care in their native language. Our services enhance communication, reduce liability, and improve patient satisfaction and outcomes.

We provide licensed and credentialed professionals including: • Registered Nurses (RNs) • Licensed Practical Nurses (LPNs) • Nurse Practitioners (NPs) • Physicians • Allied Health Professionals • Medical Assistants and Techs —all fluent in multiple languages.

Yes. Every professional we place is trained in HIPAA regulations, patient privacy, and cultural sensitivity to ensure full legal and ethical compliance.

We offer: • In-person interpretation • Over-the-phone (OPI) • Video remote interpretation (VRI) These services are available 24/7 and in 200+ languages.

Yes. All interpreters are certified through CCHI or NBCMI, and trained in medical ethics and terminology.

Yes! We offer rapid response interpretation support and can often accommodate same-day requests.

We translate: • Medical records and discharge summaries • Consent forms and intake forms • Patient instructions and brochures • Clinical trial documentation • IME reports

All our translations are performed by certified human translators who specialize in medical content. We do not use AI for medical translations to ensure accuracy and compliance.

Yes, all our translation services are fully HIPAA-compliant. We maintain strict confidentiality protocols and secure handling of all medical documents.

An Independent Medical Examination (IME) is a third-party medical evaluation often required in legal or insurance cases. Accurate documentation of these exams is critical for case integrity.

Yes, we provide comprehensive IME services including both transcription of medical examinations and translation of related documents into multiple languages.

Absolutely. Our team specializes in legal-medical terminology and is experienced in handling IME documentation for legal and insurance purposes.

We work with private and public institutions and can accommodate government procurement and corporate billing. Please contact us for details on vendor registration and contract options.

You can request a quote by calling us at 1-800-969-6853, emailing hello@dayhealth.org, or using our online contact form. We typically respond within 24 hours.

We offer flexible cancellation policies and will work with you to reschedule or refund services based on your specific circumstances. Contact us for detailed policy information.